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LineWorks CQM (Customer Quality Management)

Strengthen Your Supply Chain with Automated eCoA Generation

Customer Quality Management for Streamlined Certificate Generation

LineWorks CQM is an add-on module for LineWorks SPACE that automates electronic Certificates of Analysis (eCoA) generation, enhancing quality assurance across your supply chain. It provides a standardized process to create customizable certificates, streamlines the quality management process, and builds customer trust through reliable documentation.

LineWorks CQM allows manufacturers to compile quality data from internal production processes and suppliers. Once collected into LineWorks SPACE, the data is automatically processed and compiled into eCoAs, significantly reducing manual customization efforts. This automation accelerates the eCoA generation process, ensuring consistent, error-free certificates.

Supply chain quality management flow showing LineWorks SQM and CQM enabling eCOA-based quality data validation across Tier 3, Tier 2, Tier 1, and OEM.

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Addressing Key Challenges in Quality Management

Ensuring consistent product quality while meeting customer-specific requirements in the manufacturing industry is a significant challenge. Managing complex supply chains and diverse production sites adds another layer of difficulty. Traditional quality management processes rely on manual steps, leading to inefficiencies and increased risk of errors. Without an automated solution, manufacturers may struggle with common issues, such as:

Manual Effort in Certificate Creation

Time-consuming, heavily dependent on manual input, possibly delaying certificate generation and delivery.

Multi-Site Management Complexity

It’s a challenge to coordinate outgoing materials across multiple production sites and ensuring uniform quality without a centralized control.

Compliance with Customer Requirements

Meeting varying quality specifications across different customers requires flexibility and a tailored approach.

Integration with External Systems

Lack of seamless integration with customer portals or ERP systems can result in data silos and hinder real-time quality reporting.

Key Benefits of LineWorks CQM for Your Supply Chain

For Manufacturers

  • Accelerate Acceptance and Delivery:

    Speed up the approval process with automated eCoA generation.

  • Reduce Manual Effort:

    Reduce Manual Effort: Save time and resources by eliminating manual certificate customization.

  • Ensure Compliance:

    Meet customer-specific quality requirements and enhance transparency.

  • Increase Customer Trust:

    Provide reliable quality documentation, boosting customer confidence in your products.

For Suppliers

  • Deliver Only Compliant Goods:

    Minimize rejections and ensure compliance with quality agreements.

  • Enhanced Productivity:

    Improve efficiency with standardized quality processes and automated eCoA generation.

  • Ensure Traceability:

    Provide documented quality data for each delivered product, meeting industry standards. 

Key Features of LineWorks CQM

LineWorks CQM tackles key challenges by automating the eCoA process, enabling flexible data tracking, and providing robust integration with external systems and quality portals.

A professional reviewing a digital certificate with a checklist on a laptop screen, highlighting automated eCOA generation and compliance tracking.

Customizable Certificate Templates

Engineers can design tailored eCoA templates without any programming, ensuring flexibility to meet specific customer requirements.

A humanoid robot analyzing data in a high-tech server room, symbolizing AI-driven automation and global digital transformation in quality management.

Automated eCoA
Generation

Compiles and generates certificates automatically using data collected from LineWorks SPACE, significantly reducing manual efforts.

A glowing digital checkmark symbol on a futuristic interface, representing automated quality control and compliance verification in manufacturing.

Built-in Approval
Workflows

Includes predefined approval processes, ensuring only validated eCoAs are delivered, and reducing the risk of errors.

A hand selecting a digital gear icon on a futuristic interface, representing seamless integration of quality management processes and data automation.

Seamless Data
Integration

Collects quality data from various sources, integrates with external systems (e.g., SAP), and compiles it into comprehensive eCoAs.

"Automate your quality assurance process with LineWorks CQM, seamlessly generating eCoAs to ensure compliance and build customer trust across your supply chain."

Flexible and Secure Certificate Delivery Options

LineWorks CQM offers multiple delivery options for a secure and efficient distribution of eCoAs:

Blue envelope icon with a document inside, representing the automated email delivery of eCOAs in LineWorks CQM

Email Method

Automatically generates and sends certificates directly to material quality engineers or customers' inboxes, ensuring timely delivery.
Folder with 'FTP' label and a globe icon, symbolizing secure file transfer for eCOA delivery via FTP in LineWorks CQM.

FTP Method

Transfers certificates securely to a designated server configured specifically for each customer.
Two connected user icons with a 'B2B' briefcase symbol, illustrating seamless business-to-business integration for eCOA exchange in LineWorks CQM.

B2B Integration

Seamlessly integrates with customer portal systems for automated certificate delivery, enabling real-time quality management.
Hard drive with a connected globe icon, representing centralized storage and access to eCOAs via a global drive in LineWorks CQM.

Global Drive

Stores generated certificates in a centralized global drive for easy access and traceability.

How LineWorks CQM Automates Quality Management

LineWorks CQM simplifies the quality management process through efficient data collection and automated workflows.

Diagram showing LineWorks SQM, SPACE, and CQM managing quality across the supply chain, from suppliers to manufacturers to customers, with automated data monitoring.

Data Collection

Gathers measurement data, statistical values, and context information (e.g., batch ID, product type) from LineWorks SPACE.

Q-Data Pack

Compresses and stores data efficiently in the MaMa module, ready for certificate generation.

Automated Certificate Generation

Automated Certificate Generation: Uses predefined templates to create eCoAs based on collected data.

Approval Workflow

The built-in eCAP workflow engine manages approval cycles, ensuring only validated certificates are sent.

Certificate Delivery

Delivers eCoAs via email, FTP, B2B integration, or global drive, providing flexibility and traceability.

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Ready to Enhance Your Quality Management Process?

Interested in learning more about how LineWorks CQM can help your business? Reach out to our team to request a demo or speak with an expert today.

Achieve Comprehensive Quality Assurance with
Integrated LineWorks Solutions

By integrating LineWorks CQM with LineWorks Suite key modules, manufacturers can achieve end-to-end visibility and control over quality processes. LineWorks CQM is designed to work seamlessly, creating a comprehensive quality management solution that enhances efficiency and data transparency across the entire supply chain.

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LineWorks SQM
(Supplier Quality Management)

Facilitates supplier quality verification and provides live reporting along the value chain.
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LineWorks SPACE
(Statistical Process Control

Enables real-time data validation and analysis, providing deeper insights for quality management.
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LineWorks MaMa
(Material Management)

Manages material lists, customer information, and approved customer sites for streamlined data handling.

"LineWorks CQM takes the complexity out of quality management by automating the generation and delivery of electronic Certificates of Analysis (eCoA). By streamlining your quality assurance process, it ensures compliance, reduces manual effort, and enables seamless data sharing with customers."

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Let’s Discuss Solutions with camLine's Experts

Our team is ready to deliver tailored solutions that streamline your production, improve product quality, and maximize efficiency across your operations. Tap into camLine’s decades of expertise in digital transformation to overcome your manufacturing challenges.